My taps are loose and are leaking / running

The tap is running constantly

If the tap is constantly running, you should try to isolate the leak by turning off the nearest service valve, this is usually found under the sink or wash hand basin and is turned off by using a flat headed screwdriver, turning the valve a quarter turn.

Here’s a video to help you on how to isolate a running tap.

You can turn the tap back on if you need to use it, by turning the service valve back on.

If you are unable to isolate the leak and the tap is still running a lot of water, then give us a call to report the repair.

The outside tap or stop tap is dripping or leaking.

We don’t repair or replace outside taps if you have fitted them yourself. We also do not fit outside taps.

If the tap(s) is leaking, put a tub or pot under it to catch the water.

You can sometimes slow the leak down by turning the stop tap off partially, in a clockwise direction.

Loose tap

From time-to-time, taps can become loose and we will need to attend to fix it. If one of your taps is loose check underneath the sink or basin to make sure there's no leaks. If there's no leaks, and you’re careful, it should be ok to still use it. If its leaking underneath you can isolate the supply.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.

If your home is at risk of flooding or you can’t contain a leak, give us a call on 0300 456 2531 to report it so we can get one of our plumbers out ASAP.