How to Get Involved at Futures

We want to make Futures the best it can be, and we think the best way to do it is by empowering our customers and getting them involved. We're looking for more people to join our expanding community, who care about their neighbourhood and want to make a difference by having their voice heard. Here are the three easiest ways for you to have a say in how Futures operates in your area. 

MyVoice

MyVoice is a friendly space for our customers to raise issues and engage with their community. Customers can receive points and rewards for participating and make an impact towards how Futures is running. The name HelpHub came from conversations on MyVoice, other conversations have been held around rent calculators, assistive technology and other technologies Futures has in the pipeline.

You can read more about MyVoice here and sign up here

Customer Surveys

A key part of our corporate plan is about listening to your feedback and developing new ways of working to make experiences effortless and services accessible. Futures uses surveys to get feedback and opinions from as many people as possible. We have partnered up with a company called IFF Research who will be carrying out customer research for us. Using a third-party company ensures customers can stay completely anonymous and feel comfortable giving their true opinion. 

We are looking to involve a variety of people in this research so you may receive a call or email asking you for feedback. The phone calls might take place any time between 9am and 7pm Monday-Friday, and between 11am and 4pm on Saturday. The number they will call you from will be 0208 049 5766.

You can read more about customer surveys here and if you require any further information about the surveys please email us at getinvolved@futureshg.co.uk

Insight Committee

Our Insight Committee meets quarterly and is responsible for making sure that Futures is listening to our customers and taking their views into account when we’re developing and maintaining our services. Teams across Futures are invited to present their ideas to the committee, which provides feedback based on considerations like how well services meet or exceed customer expectations and regulatory requirements, and whether they offer value for money. 

The committee is responsible for reviews of service standards and assisting Futures strategies towards national initiatives such as Together with Tenants and the Social Housing White paper. Working with the insight committee has instigated change in customer service operations and been instrumental in the creation and management of customer initiatives such as My Voice and our independent feedback surveys.

You can read more about the insight committee here, and if you would like to get involved, please contact us on getinvolved@futureshg.co.uk