How to make a data protection complaint

If you’re not happy with the way we’ve used or handled your data, you can make a formal complaint to our Data Protection team.

Tap here to fill in the formand share as much information as you can about what’s happened and why you’re not satisfied. Please note – this is for data protection complaints specifically, for example, if we’ve not responded properly to a Subject Access Request, or you think we’re using your data in a way we shouldn’t be. If you want to make a service-related complaint,you can find information here.

If you’d prefer not to fill in our online form, you can raise your complaint through our Customer Services team by calling 0300 456 2531.

Our Data Protection team will acknowledge your complaint within 30 days and start a full investigation. They will respond to you as soon as they can.

If we respond to your complaint and you’re still not satisfied, you canescalate it to the Information Commissioners’ Office (ICO).