I need my bath, shower or sink resealing
If you’ve noticed that the seal is mouldy, you should be able to remove it using appropriate bathroom cleaner or mould remover. We won’t reseal it if it’s mouldy.
If the seal is broken around a bath, leaks are more likely to occur when a shower is being used over it. In this situation, you can use the bath if you don’t overfill it, but don’t use the shower until the seal has been repaired.
How do I report a repair?
You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.
If you are unable to bathe due to a leak from the seal, give us a call on 0300 456 2531 to report it so we can get one of our plumbers out as soon as possible.