My home & tenancy

1. What do I need to do when I've found someone to mutual exchange (swap) with?
2. What is a mutual exchange and how do I register? (swapping your home)
3. My family member/partner has passed away, what happens with my home?
4. How can I contact you?
5. Can I give permission for someone else to talk to you about my tenancy?
6. How to make a complaint and how we deal with complaints, comments and feedback
7. Why do I need home contents insurance?
8. How do I find my tenancy number?
9. I want to move out or give notice on someone's behalf / termination of tenancy
10. What is My Account and how do I register?
11. Can I have a pet?
12. Someone I am living with is moving out, what do I need to do?
13. I have received a Notice to Quit, what does this mean?
14. How do I report fly tipping?
15. I want to make a report about animals being kept at a property
16. What is the guidance on keeping an XL bully dog?