My home & tenancy

1. How to make a complaint and how we deal with complaints, comments and feedback
2. What is a mutual exchange and how do I register? (swapping your home)
3. How do I find my tenancy number?
4. What do I need to do when I've found someone to mutual exchange (swap) with?
5. How can I contact you?
6. Can I have a pet?
7. I want to move out or give notice on someone's behalf / termination of tenancy
8. Can I book a community centre?
9. My family member/partner has passed away, what happens with my home?
10. I have received a Notice to Quit, what does this mean?
11. What is My Account and how do I register?
12. How can I enquire about repairing, renting, or purchasing a garage?
13. What is the guidance on keeping an XL bully dog?
14. Someone I am living with is moving out, what do I need to do?
15. I want to complain about animals being kept at a property
16. How long will it take for me to hear about my mutual exchange?
17. What adaptations and alterations can be made to my home?
18. My bins haven't been emptied or I need to order a new bin