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  2. My home & tenancy
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My home & tenancy

  1. My bins haven't been emptied or I need to order a new bin
  2. Can I have a pet?
  3. I want to move out or give notice on someone's behalf / termination of tenancy
  4. What is My Account and How Do I Register?
  5. Someone I am living with is moving out, what do I need to do?
  6. How to Get Involved at Futures
  7. What do I need to do when I've found someone to mutual exchange (swap) with?
  8. How to make a complaint and how we deal with complaints, comments and feedback
  9. What adaptations and alterations can be made to my home?
  10. How do I find my tenancy number?
  11. I would like to cancel a Beep Assist telecare / lifeline agreement package
  12. I'd like information about Beep Assist lifeline / telecare options
  13. I've changed my mind and I don't want to move out, can I retract my notice?
  14. My family member/partner has passed away, what happens with my home?
  15. What is a mutual exchange and how do I register? (swapping your home)
  16. What can I do about the overgrowing trees or brambles in my or a neighbours garden?
  17. How do I report fly tipping?
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Registered office: Futures House, Building 435, Argosy Road, Castle Donington, England, DE74 2SA