My home & tenancy

1. What is a mutual exchange and how do I register? (swapping your home)
2. How to make a complaint and how we deal with complaints, comments and feedback
3. How can I contact you?
4. I have received a Notice to Quit, what does this mean?
5. What do I need to do when I've found someone to mutual exchange (swap) with?
6. I want to move out or give notice on someone's behalf / termination of tenancy
7. My family member/partner has passed away, what happens with my home?
8. Can I book a community centre?
9. How do I find my tenancy number?
10. How long will it take for me to hear about my mutual exchange?
11. Someone I am living with is moving out, what do I need to do?
12. Can I install CCTV equipment at my property?
13. Can I have a pet?
14. I want to make a report about animals being kept at a property
15. What adaptations and alterations can be made to my home?
16. Do you offer any help with homelessness?
17. Do you offer any help with moving house or provide home removal services?
18. My bins haven't been emptied or I need to order a new bin