My kitchen units have broken or come loose

My door has fallen off the kitchen unit or cupboard

If your door has fallen off, try put the door back on by clipping it back into place.

If you can’t get it back on or it has fully broken at the hinge, then report a repair. It may be better to remove the door fully until the repair can be completed to avoid any further damage.

The plinth or kickboard has come loose

If the kickboard has come loose, try to reattach it. They are usually secured by plastic clips and should just slot back on.

If you can’t get it back on, report the repair and include details of the fault along with the size and colour of the board affected.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.