My wall tiles are broken or there's an issue with the grouting

The wall tiles around my bath or shower are broken or the grout is damaged.

Don’t use the shower until the repair has been completed as this may cause water to come through the ceiling below. If you’ve got a bath, then try not to overfill the bath so the water doesn’t get into the broken tiles.

Discoloured grout should be cleaned with a suitable cleaning product, ensuring you follow the manufacturers instructions. We would only attend to grouting issues if it was damaged.

If you’ve fitted your own tiles in the bathroom, it is your responsibility to repair or replace them.

My floor tiles are broken or damaged

If you’ve fitted your own floor tiles, it is your responsibility to repair or replace them.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.

When reporting a repair to us remember to include the following:

  • Location of area effected
  • Size of area (number of tiles effected)
  • What colour are the tiles?
  • If possible, what size are the tiles? (usually, 150mmx150mm or 6inches x 6 inches)