My bath or shower tray is leaking

It only leaks when the shower is used over the bath

It’s likely that water is getting behind the bath seal while the shower is running. Don’t use the shower until the seal is repaired. You should be able to continue to use the bath if you are careful not to fill it too much, or splash water over the seal or the edge of the bath if it has dropped slightly.

It leaks when the water is drained

It’s likely to be the waste pipe that's leaking. Don’t use the bath or shower until we have been out to repair it.

It’s leaking all the time

It’s likely to be a pipe or fitting under the bath, probably hidden behind the panel. You can try to isolate the leak by turning off the stop tap, but as we are unsure what's leaking this may not work. You will need to report the repair to us.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.

If you cannot contain a leak or it’s leaking when draining and it’s your only form of bathing, give us a call on 0300 456 2531 to report it so we can get one of our plumbers out as soon as possible.