The light fitting is damaged

The light fitting is damaged

You need to check the fitting to see if there are any live parts showing. If you can see live parts or wires, you need to go to the fuse board and turn off the affected circuit as this could be dangerous. All circuits should be labelled. It is important you do not use the light at all until the repair has been completed.

If only one light fitting is affected (ceiling pendant), turn it off at the switch and don't use it until the repair has been completed.

You need to check if you still have green lights on your smoke alarms as turning off some light circuits could affect mains smoke alarms. If your smoke alarms are affected, then give us a call to report the repair.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.

If your smoke alarms are affected, report this to us by giving us a call on 0300 456 2531.