The fire or heater is not working at all

The fire or heater is not working at all

You should check that the fire or heater is turned on at the fire or heater itself and that the thermostat is also turned up (if it has one). Also check that the fused spur switch is turned on. This should be near or next to the fire/heater itself. Down-flow heaters in bathrooms will have a pull cord switch so make sure this is turned on.

You could also try changing the fuse in the spur (like for like) as this may have blown. Turn the switch off and prise the plastic cover open covering the fuse. Use a suitable flat headed screwdriver to do this.

If this doesn’t work, check that no circuit has tripped out on the main fuse board. If something has tripped, click here to find out what you need to do next.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.