The hot water pressure is low and I have a hot water cylinder to heat my hot water

The hot water pressure is low, and I have a hot water cylinder to heat my hot water

If you’ve had some work done recently on your hot water system this might be the cause of your hot water flow problems.

Go to your hot water cylinder and make sure that the gate valve (looks like a red wheel) is fully open. To do this turn it fully anticlockwise. You’ll usually find this in your airing cupboard, just above the hot water cylinder. The valve will be attached to a pipe going into the bottom of the cylinder.

If you have an all-electric property, usually the hot water pressure is generally quite low, and the flow rate from the hot taps isn’t very quick. This is quite normal so there’s no need to report a repair to us.

If the flow has noticeably reduced recently or it’s a lot slower than normal, then you can report a repair.

If you’ve got low cold and hot water pressure, you should also check that your main stop tap is turned on by turning anticlockwise. This is usually under your kitchen sink.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working. This helps us to decide what to do next, and to make sure we send the right person for the job.

If you don’t have any hot water, give us a call on 0300 456 2531 to report it so we can get one of our plumbers out as soon as possible.