I've received a Notice of Seeking Possession (NOSP) what does this mean?

Falling behind on paying your rent is called rent arrears. If you fail to pay your rent on time you are breaking the terms and conditions of your tenancy agreement. This letter (NOSP) is to let you know that the first steps of legal action is being taken against you because you have fallen behind on your rent payments. The NOSP letter tells you which of your tenancy terms you have broken and confirms the outstanding rent you need to pay.

You should have also received a rent statement with the NOSP letter confirming any payments you have made up to the date of the served notice and your outstanding rent amount left to pay.

If you pay the full outstanding amount of rent arrears within 28 days of the notice being served, we will not take any legal action against you. If you are struggling to pay, we can talk this through with you to reach an agreement for the amount you will pay towards this each month. We don’t want anyone to risk losing their home, so it is important that you get in touch with us.

To make a payment call us on 0300 456 2531 and press the option for the Income Team.

I have an arrears agreement in place, why have I received another NOSP?

You might have already received a NOSP and agreed with us how much you will pay off your rent arrears each month and be sticking to your agreement. If you have been paying off your rent arrears for more than a year, sometimes we send another letter to confirm the amount you still owe on your rent payments.

You don’t need to do anything if you are still paying your agreed amount every month. However, if there have been any changes in your circumstances, call our Income team on 0300 456 2531.