The pull cord is broken or there is no power to the shower

The pull cord is broken or there is no power to the shower

If the shower pull cord has snapped outside the fitting, and only the string has snapped, it is your responsibility to replace. You can buy a new pull cord from most hardware stores, or it might be possible to just knot the broken section back on to the cord.

If the shower pull cord has snapped inside the fitting, you must not unscrew the fitting as there are live parts inside and this could be dangerous. We will come out to look at this for you so report a repair to us.

If there is no power to the shower, firstly you should make sure the pull cord is turned on. If this is on or doesn't do anything when pulled you'll need to check the fuse hasn't tripped on the fuse board. The shower will be on its own circuit and will be labelled (see below).



If you can't get the shower working, or the pullcord has snapped inside the switch we'll need to come out and carry out a repair.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.