water leaking continously

The toilet is leaking continuously, or the pan or cistern has cracked

Most toilet cold water supply pipes will be fitted with a service valve. You can try to isolate the supply by using this valve, which should stop any leaks.

Turn the slot inside the service valve to the horizontal position using a flat headed screwdriver. This can be turned back on when you need to flush the toilet, if doing this doesn't cause a flood. If you can’t contain the leak, call us to report the repair immediately.

It is worth remembering that if the toilet is leaking in a wet room the water will drain into the wet room drain, which should be safe until we can complete the repair.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.

If your home is at risk of flooding or you can’t contain a leak, give us a call on 0300 456 2531 to report it so we can get one of our plumbers out ASAP.