There's a leak in my airing cupboard
The leaks coming from above the hot water cylinder (possibly from the loft)
This leak could be coming from the cold-water tank. You need to try to isolate this by turning off the brass stop tap or service valve, which should be above the cylinder. Once isolated, turn on the hot water taps, therefore draining the tank and potentially stopping the leak.
The leaks from the hot water cylinder or the pipework
You should try to isolate the leak by turning off the brass stop tap or service valve, which should be above the cylinder. Alternatively, the cylinder can also be isolated by turning off the red wheeled gate fully clockwise, turning off the water supply to the cylinder. However, the cylinder will still be full of water and may continue to leak.
How do I report a repair?
You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.
If your home is at risk of flooding or you can’t contain a leak, give us a call on 0300 456 2531 to report it so we can get one of our plumbers out as soon as possible.