My neighbours are playing loud music

Throughout the year there may be occasions when people are a little noisier than others in the day or even into the later evening. During the summer months or in good weather, people tend to be in the garden more and windows are open, and we understand you might find music playing frustrating at times.

Is this antisocial behaviour?

For a noise disturbance to be considered antisocial behaviour it needs to be consistent and disruptive to your life. People generally playing music is not likely to be considered antisocial behaviour. If extremely loud music is playing all throughout the day or night, waking up your family at all hours or is disrupting your work or home life, we can investigate this as an antisocial behaviour issue.

Before you report the issue, consider the following questions which will help you to decide whether to raise this issue:

  • Is this a one off or a special occasion? For example, a party or celebration?
  • How many times in the last week have you been disturbed by loud music?
  • What impact is the loud music having on your life?
  • Is this causing a problem for anyone else in your neighbourhood?

If this isn’t an antisocial behaviour issue, it may be worth speaking to your neighbour and letting them know about the impact their music is having on your life.

What will happen if I report the issue?

It’s unlikely that we’ll be able to stop your neighbours playing music from time to time, but if it’s a consistent problem causing repeated disturbances, we can work with you and your neighbour to come to a resolution. It might be that we advise your neighbour about the impact this is having. We are very unlikely to evict your neighbour because they have loud music playing.

How to report antisocial behaviour

Keep a diary incident log.doc of the times and dates of any incidents for at least two weeks before contacting us. Make a note of what time this started, how long it lasted, and the impact it had on you, your family, or your home. 

When you have logged the repeated incidents, you can report this to be investigated by our neighbourhoods team by sending your incident log.docvia email to us at

You will need to tell us about the issue, and what, if anything, you’ve tried to resolve this yourself. For example, if you’ve spoken to your neighbour directly and if you know of anyone else who is experiencing the same issue.

We’ll also need to know if you’ve reported this to the police or local authority, and if you have a reference number.

Please remember, we can only investigate reports of antisocial behaviour with your neighbour if they are also a Futures customer, and you’ll need to provide their address.

If your neighbour doesn’t live in a Futures home, you can speak to the council or police for advice on how to deal with this issue.

What we’ll do

When we receive your query, it will be triaged by the customer services team to make sure you’ve provided all the information we need, and then it will be passed to a neighbourhood officer for investigation. They will get in touch with you within 5 working days.

If at any point you or someone else is at risk or you feel a crime is being committed, please contact the police. Always dial 999 in an emergency.