My cooker / oven / hob isn't working (gas or electric)

Please note you should never attempt to undertake any electrical repairs yourself; this includes any alterations to electrical fixtures and fittings e.g., replacing a socket, switch, light fitting, altering any wiring or installing your own electric cooker.

Our self-help information is intended to help you get your power back on where there is an easy fix, diagnose an electrical issue, or isolate a potentially dangerous area.

Is this your own cooker?

If you have bought your own cooker, then we won’t be able to come out and have a look at this for you. Futures can only repair cookers that we have installed.

I have an electric cooker or hob

Check your cooker is switched on at the wall and at the fused spur switch. The fused spur switch should be near your cooker and looks like this.

If there are any live parts showing, this could be dangerous. You need to switch off the cooker at the wall switch. Then go to your fuse board and locate the relevant switch, which should be labelled 'cooker’. Turn this off into the down position and report the repair to us.

I have a gas cooker and it isn’t lighting

Some older gas cookers have a battery operated ignition. You can check this by looking to see if your cooker is plugged into the wall.

Try changing the batteries first and see if the cooker will light. The batteries will be at the front of the oven, usually at the bottom. They will be either AA or D batteries.

More modern gas cookers will have an electronic ignition (mains), which will be plugged into a socket behind the cooker. There may also be a switch above the worktop which should also be turned on. Check that the ignition connection is plugged in and turned on.

The gas hob isn’t working

Sometimes grease can stop the hob from working properly. Try taking the removeable parts off the hob and soaking them in hot soapy water before you report a repair.

I’ve just moved in to my home and unsure what to do about a cooker

When a property is empty the gas cooker connection point is capped off with a black iron plug to make the gas installation permanently safe. You may wish to have a gas or electric cooker installed, and this is your own responsibility.

If you choose to install a gas cooker, it is your responsibility to employ a Gas Safe Registered Engineer to fit a new bayonet fitting and the cooker itself. Futures do not fit the connection point when you move into a property, or when the second gas test is completed.

The cooker hood isn’t working

If the cooker hood is your own and has been fitted by you then it is your responsibility to maintain. Only cooker hoods fitted by Futures or a fixture in a new build property would be our responsibility.

Make sure the cooker hood is switched on and check that the fused spur is also turned on if it is accessible.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.