My neighbours are leaving rubbish or their belongings in communal areas

It is everyone’s responsibility to keep communal areas clean, tidy, and free of rubbish and obstructions.

Rubbish or belongings left in communal areas is a trip and fire hazard. This includes things like mobility scooters, bikes, toys, and sporting activity equipment that could harm someone. If household rubbish is left in outdoor communal areas or corridors, it can attract pests.

Try having a chat with your neighbours first before you report this to us and ask them if they can move it. They might not have realised the impact it has, or they might be waiting for someone to help them move something. It’s also possible someone else has left something there without knowing they shouldn’t, like a delivery or a parcel.

How do I report this?

Send us an email to enquries@futureshg.co.uk or on our online form.

Make sure you include the following information when you report to us or we cannot investigate the issue for you.

  • Your name and address
  • What is being left in the communal area?
  • What is the name and address of the person who has left the rubbish or belongings?
  • Is it a visitor to the property?
  • How long has it been there?
  • Is it ever used or moved?
  • Have you seen any pests? (rats, mice?)

What we’ll do

When we receive your query, it will be triaged by the customer services team to make sure you’ve provided all the information we need, and then it will be passed to a neighbourhood officer for investigation. If required they will get in touch with you within five working days.