Communal appliances / shared washing machines aren't working

Firstly, check that the appliance is switched on at the plug socket and the fused spur switch.

Check that the socket isn’t faulty by plugging the appliance into a different plug socket. If it works when you’ve plugged it in to another socket, please report the faulty plug socket to us for repair.

If it still doesn’t work, it could be the fuse in the plug that is causing the issue. If you feel confident replacing a plug fuse, you can change it and see if it works. All fuses should be replaced on a like for like basis. If you can’t get the appliance to work, report a repair to us.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working. This helps us to decide what to do next, and to make sure we send the right person for the job.