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Electric Fire, downflow or panel heater is broken, loose, or isn't working correctly

Please note you should never attempt to undertake any electrical repairs yourself; this includes any alterations to electrical fixtures and fittings e.g., replacing a socket, switch, light fitting or altering any wiring.

Our self-help information is intended to help you get your power back on where there is an easy fix, diagnose an electrical issue, or isolate a potentially dangerous area.

What is the problem with your electric fire or electric heater?


The fire or heater is broken or loose from the wall
The fire or downflow heater is working on and off, or there's a smell coming form it
The fire or heater is not working at all
Electric Panel Heater not working correctly
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  1. My boiler isn't working and there's an error code or flashing light
  2. The electric / storage heaters are broken or aren't working properly
  3. Water is leaking into my electrics (through the ceiling or down a wall)
  4. I've lost some of my electric power ( my sockets / lights / heaters aren't working )
  5. My handle or button has broken on my toilet so I can't flush it
  6. My electric shower isn't working or something on it has broken
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