Ive got an issue with my outside tap

I’ve got an issue with my outside tap

If we fitted the tap, report a repair to us. We don’t repair or replace any outside taps if you have fitted them yourself, or fit new outside taps when there isn't one already there. You need permission to fit your own outside tap. To request this, click here.

If the tap is leaking or damaged, it can be isolated by using a service valve. This should be on the cold supply pipework inside the property, usually found just before the point at which the pipework runs through the wall to the tap.

Turn the service valve slot 45 degrees (a quarter turn), which should isolate the supply then report the repair.

It is good practice during extreme cold weather to isolate the supply to outside taps to help avoid burst pipes. The best thing to do is to turn the supply off during the winter months from November to March. Remember to open and close the outside tap once it’s been isolated. This will remove the water that’s held inside the pipe and tap reducing the risk of bursts.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working. This helps us to decide what to do next, and to make sure we send the right person for the job.

If you don’t have any hot water, give us a call on 0300 456 2531 to report it so we can get one of our plumbers out as soon as possible.