The shower head or hose is broken

We don’t replace shower heads or hoses. This is your responsibility to replace or clean. Shower heads and/or hoses should be replaced on a like for like basis. If an inappropriate head is fitted the shower may not work correctly.

If the head is blocked with limescale or mould, you need to remove it from the hose and soak it in limescale remover, which will clear any blockages. White wine vinegar can also be used for this purpose.

You can watch our video for how to remove and replace your shower head.