The shower is broken cracked or leaking inside the unit

The shower is broken, cracked, or leaking inside the unit

If the shower is not working at all, check that the shower switch is turned on at the pull cord.

If the shower is broken, smashed, damaged, loose, or leaking from inside the unit, this could be dangerous. You must turn the shower switch pull cord off and go to the fuse board and turn off the shower circuit. Circuits are labelled on the fuse board. When you report the repair to us, please let us know if you have a bath or another way of bathing.

We will need to attend to carry out a repair to your shower.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.