Electric heating and storage heaters - 1 or 2 not working but the rest are fine

If one or a couple of your electric/storage heaters are not working, you should check your fuse board. If there are fuses in the down or off position this is likely to be the cause of the issue. Turn off all the fuses for the individual heaters, and then turn off the fuse labelled “RCD”. This sometimes will have a yellow button which turns off the switch.

Once all the switches are off, turn the RCD back on. Sometimes you may have to press this down to the bottom first before going back up to the top.

Then, flip each individual heater switch up one by one until one trips the RCD. Once you have identified the heater that does this, please turn it off and then reset the RCD again. This should mean that your other heaters work, and you can request a repair for the specific heater that is causing the problem. Remember that there is only power to the heaters between the times of midnight to 7am, so you will have to check early in the morning to see if heater/s are working.

If the fuses continue to trip despite turning this heater off and you have no heat, please contact the customer services team and they will raise this as a repair.

How do I report a repair?

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.

If you think there is a problem with your electricity meter itself, you need to contact your electricity supplier directly.