My toilet is blocked / how to unblock a toilet

You shouldn’t put any flushable wipes or other non-flushable products down your toilet. These items are sometimes the cause of the blockages.

Watch our video on how to plunge your toilet. Plungers can be purchased at any DIY/ Homeware store. Give this a try first before reporting a repair.

You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working. This helps us to decide what to do next, and to make sure we send the right person for the job. 

If you haven’t managed to unblock your toilet and it’s the only toilet in your home, give us a call to report.

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