What are your timescales for repairs?

We group repairs into different kinds depending on how urgent they are. This means that we can focus on tackling the most serious problems first. This helps to keep all our customers safe and comfortable and will help avoid serious damage to your home. We know it can be frustrating to have to wait but we will do our very best to deal with problems in the other categories as quickly as we can.

Following the advice in the Help Hub may mean that you can avoid reporting a repair altogether, so remember to use the search function first and read though our self-help information.

For further repairs information and how we categorise repairs click here.