What is My Account and How Do I Register?

What is My Account?

My Account is our online portal for managing your home. Through My Account, you have 24-hour access to pay your rent, arrange a repair and update your personal information. Join over 4,000 customers who have signed up to My Account to make their property with Futures easier to manage. 

What are the benefits?

My Account gives you 24/7 access to manage your home. This year, 3,300 customers have booked a repair just by using My Account without talking to a customer service agent. 

You can access My Account using any device that can connect to the internet. So, when you’re on your school run, on a break at work or on public transport you can arrange, manage or cancel a repair booking without having to call up and wait in a queue. Registered customers can rest assured knowing their homes are safe in our hands without the stress of finding a time in their busy day to wait in call queues. This process also creates more free time for our customer service team to deal with customer issues that are more complex.

How do I register?

The process for signing up with My Account is easy, in just two simple steps. Click this link to go to our My Account page on our website,enter your details, and your account is created. 

What information do I need to register for My Account?

To sign up for My Account you need to enter your email address, tenancy number, full name and your date of birth. If you do not have your tenancy number to hand you can ask one of our agents on our live chat function.