Do I need to update universal credit with my new rent charges?

Yes.You will receive an annual rent statement around March to confirm what your rent will be for the financial year (April to March). It is important that you update Universal Credit, so you receive the correct housing costs to pay your rent.

How do I update Universal Credit?

You need log on to your account for universal credit and update the new rent charges in the journal section. You can log in by clicking here. Unfortunately we cannot update Universal Credit it for you, you must do it through your online account.

Your new payments will be calculated based on your weekly rent charges, but you will receive your universal credit payments monthly.

What should I do if I’m in rent arrears?

If you are struggling to keep up with your rent payments, we can help you with this. Helpful tips and information on budgeting, debt advice and universal credit can be found here.

If you would feel better having a chat with us about your circumstances over the phone, you can give us a call on 0300 456 2531.