Is there any help I can get if I'm worried or struggling with my electricity / gas / water bills?

Depending on your location and situation there may be emergency help available via your County Council, Local Council, or energy provider.

So that we can better support you in looking at available options, contact our Money Advice Team who will be able to help assess your situation and provide appropriate guidance.

I’m worried about heating my home with the colder months about to start

Depending on your situation and energy provider you may be eligible to claim under a Government supported scheme called Warm Homes Discount. Most, but not all energy providers, take part in the scheme and have different criteria on who/how to qualify.

You can contact your energy provider or our Money Advice Team to discuss your concerns and guidance on applying for any relevant scheme can be provided.

I am struggling to pay my water bills

Water providers usually have a scheme available for low-income households where they can help reduce the cost of your bill.  Try contacting your water provider to check eligibility and to register for their scheme or contact our Money Advice Team so that we can guide you through the support available. To find your water supplier click here.

How do I contact the Money Advice Team?

You can contact the team via email moneyadvice@futureshg.co.uk or by giving us a call and selecting the Money Advice option. Further information about the team and how they may be able to help can be found here.