My neighbours have been verbally abusive 

We take reports of aggressive or abusive behaviour seriously, and if this is an ongoing problem with your neighbour then we can investigate and try to help you resolve this. If at any point you feel threatened or unsafe, you should report this to the police. Use 999 in an emergency or 101 if the incident has already happened.

Is this antisocial behaviour?

We understand that sometimes disagreements happen between neighbours and that people can shout or use offensive language in the heat of the moment, but if you feel it is more than this and it’s consistently disrupting your life and having an impact on you then you need to let us know.

What will happen if I report the issue?

If it’s a consistent problem causing repeated disturbances, we can work with you and your neighbour to try to come to a resolution.

How to report antisocial behaviour

Keep a diary incident log.doc of the times and dates of any incidents for at least two weeks before contacting us. Make a note of what time this started, how long it lasted, and the impact it had on you, your family, or your home.

When you have logged the repeated incidents, you can report this to be investigated by our neighbourhoods team by sending your incident log.doc via email to us at

You will need to tell us about the issue, and what, if anything, you’ve tried to resolve this yourself. For example, if you’ve spoken to your neighbour directly and if you know of anyone else who is experiencing the same issue.

We’ll also need to know if you’ve reported this to the police or local authority, and if you have a reference number.

Please remember, we can only investigate reports of antisocial behaviour with your neighbour if they are also a Futures customer, and you’ll need to provide their address.

If your neighbour doesn’t live in a Futures home, you can speak to the council or police for advice on how to deal with this issue.

What we’ll do

When we receive your query, it will be triaged by the customer services team to make sure you’ve provided all the information we need, and then it will be passed to a neighbourhood officer for investigation. They will get in touch with you within 5 working days.

If at any point you or someone else feels threatened, at risk, or you feel a crime is being committed, please contact the police. Always dial 999 in an emergency.