My socket or switches aren't working properly or are broken/loose
My plug socket is broken or loose
If you can see any live parts showing, you must go to the fuse board and turn off the affected circuit as this could be potentially dangerous. All circuits are labelled.
Watch our video on how to isolate a socket.
Outside sockets should have a fused spur inside the property that can be turned off to make the socket safe. This is likely to be labelled to show which switch it is.
If you have something which needs to be kept plugged in, for example a fridge/freezer or fish tank, you should use an extension cable plugged into a socket that is working, and then plug whatever you need into the extension sockets. The only exception to this is an electric cooker, as these are hard wired into the wall and don’t have a plug. They will have their own circuit and can be isolated if there is an issue with the wiring to it.
If you can’t see any live parts, don’t use the socket until we come out to repair it.
Some of the sockets or switches aren’t working properly
Firstly, turn all the switches off on the affected socket(s), unplug any appliances from the socket(s) and do not use them.
If the socket that isn’t working is in the kitchen below the worktop, for example for a fridge or washing machine, please make sure you’ve checked that the spur/switch above the worktop is also turned on. These should be labelled with an appliance name on it and can be sometimes be turned off by mistake, which means the socket below the counter won’t work.
Report a repair if you can’t get anything to work.
The pull cord is broken on my shower
If the shower pull cord has snapped outside the fitting and just the string has snapped, this is your responsibility to replace. You can buy a new pull cord from most hardware stores or it might be possible to just knot the broken section back on to the cord.
If the shower pull cord has snapped inside the fitting you must not unscrew it as there are live parts inside and this could be potentially dangerous. We will come out to look at this for you so report a repair to us.
If there is no power to the shower, you should check that the fuse hasn't tripped on the fuse board. The shower will be on its own circuit and will be labelled.
None of my sockets seem to be working
If none of your sockets are working click here.
How do I report a repair?
You can report a repair to us at anytime, anywhere using My Account or contact us via Live Chat. Let us know when reporting that you’ve followed the advice and what you’ve tried to get it working, this helps us to assess what to do next to get the right person for the job.