How do I claim Universal Credit?

Claims for Universal Credit are completed online via Universal Credit - GOV.UK ( or if you have access issues or are unable to use the internet then you can call the Universal Credit helpline for free on 0800 328 5644.

What should I do if I think my Universal Credit is wrong?

Get in touch with your work coach by calling Universal Credit or adding a query note on your journal section asking for your work coach to contact you to review your claim.

If you are unable to get a satisfactory explanation of your claim from your work coach, you can contact our Money Advice Team who may be to help directly with advice, or they may refer you to an external agency for technical support if you need to challenge your claim. You can email our team at or for further information on Universal Credit or to request a call back click here.